Pawking Privacy Policy - How We Protect Your Data

1. Introduction

BUMPLE PTY LTD ACN 689 489 843 ("BUMPLE", "we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use pawking.com.au ("Platform").

By accessing or using pawking.com.au, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

2. What Personal Information We Collect

Identity Information: Name, date of birth, gender, and identification documents (e.g., driver’s licence, passport).
Contact Information: Address, email address, phone number.
Account Information: Username, password, profile information, and account preferences.
Pet Information: Details about your pet(s), including name, breed, age, health, vaccination status, and registration details.
Payment Information: Bank account details, credit/debit card details, and transaction history.
Professional Information: For Service Providers, information about experience, qualifications, insurance, and permits.
Usage Information: IP address, device information, browser type, access times, and pages viewed.
Communications: Records of communications with us or other users via the Platform, including messages, reviews, and feedback.
Emergency and Veterinary Contacts: Emergency contact details and nominated veterinary clinic information.
Other Information: Any other information you provide to us directly or indirectly through your use of the Platform.

3. How We Collect Personal Information

We collect personal information in several ways, including:

When you register for an account or update your profile.
When you use the Platform to make or accept a Booking.
When you communicate with us or other users via the Platform.
When you submit reviews, feedback, or other content.
When you provide information for verification or compliance purposes.
Automatically through your use of the Platform (e.g., cookies, analytics).
From third parties, such as payment processors, identity verification services, or insurance providers.

4. Why We Collect, Use and Disclose Personal Information

To provide, operate, and improve the Platform and our services.
To verify your identity and eligibility to use the Platform.
To facilitate Bookings and payments between Owners and Service Providers.
To communicate with you about your account, Bookings, or our services.
To manage and resolve disputes, complaints, or claims.
To comply with legal obligations, including those relating to animal welfare, taxation, and insurance.
To ensure the safety and security of users, pets, and the Platform.
To send you service-related notifications, updates, and marketing communications (where permitted by law).
To conduct research, analytics, and reporting to improve our services.
For any other purpose disclosed to you at the time of collection or as required or permitted by law.

5. Disclosure of Personal Information

Other users of the Platform as necessary to facilitate Bookings (e.g., sharing contact or pet information between Owners and Service Providers).
Our employees, contractors, and service providers who assist in the operation of the Platform (e.g., IT, payment processing, customer support, identity verification, insurance).
Veterinary clinics or emergency contacts in the event of a medical emergency involving your pet.
Third party insurers for the purposes of arranging or administering insurance, handling claims, or as otherwise required under our insurance arrangements.
Law enforcement, government agencies, regulators, or courts as required or authorised by law.
Any other third parties with your consent or as otherwise permitted or required by law.
We do not sell your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of our service providers or data storage facilities may be located outside Australia. Where we disclose your personal information overseas, we will take reasonable steps to ensure that the recipient does not breach the APPs in relation to your information.

7. Data Security

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Secure servers and encrypted data transmission.
Access controls and authentication procedures.
Regular security reviews and updates.

8. Access and Correction

You may access or update your personal information at any time by logging into your account on pawking.com.au. If you believe any information we hold about you is incorrect, incomplete, or out of date, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, or out of date.

9. Retention of Personal Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

10. Cookies and Analytics

pawking.com.au uses cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content. You may disable cookies in your browser settings, but some features of the Platform may not function properly as a result.

We may use third party analytics services (such as Google Analytics) to collect and analyse usage data. These services may collect information about your use of the Platform and other websites.

11. Direct Marketing

We may use your personal information to send you marketing communications about our services, promotions, or updates. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us.

12. Links to Third Party Sites

The Platform may contain links to third party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third party sites you visit.

13. Children’s Privacy

pawking.com.au is not intended for use by persons under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on pawking.com.au with the effective date. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact:

BUMPLE PTY LTD ACN 689 489 843

Registered Address: PO Box - 1005, Mountain Gate, VIC 3156

Email: leo.pawking@gmail.com

Contact Number: +61-493244370

We will respond to your enquiry as soon as reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).